Merchant
We are very proud of our reputation for service excellence which has resulted from many years servicing and understanding the requirements of merchants in an enormously competitive industry. Our flexible approach enables us to consistently meet your needs, whether you are an independent merchant (we service a large number of independents and NMBS, WBM and CBA members) or a large multi-branch organisation. At Knauf Drywall we understand that your service requirements go beyond our delivering quality products to you. Our Sales Executives can provide sales leads, build relationships with subcontractors and provide additional support for any large projects you may have. They are backed up by highly trained customer service and technical staff who are also at your service. We provide comprehensive point of sale materials and even have a video touch-screen system available for use in merchants’ trade counters. Have a look at our current overall service performance figures:
In full: 98.2%
On time: 97.9%
Order accuracy: 99.8%
Nominated for Customer Service Awards team of the year 2005
A friendly team of nine people on our sales order desk are available to take orders and answer queries through a variety of methods to suit you. Our commitment to investing in people means our customer service staff are highly trained – an average of 5 days per person in 2005, and are measured against 13 customer focussed KPIs.
Sophisticated planning systems are used to ensure consistently high availability of stock, and an equally sophisticated complaint handling system is in place to quickly deal with any issues that may arise. You can contact Knauf Drywall Customer Services on 0800 521 050 to discuss any aspect of our service, and to discover what we can bring to your business.
Eric Dancer
Operations Manager